This Privacy Policy explains how THiNK! Creations Ltd (company number 13144028) collects, uses, and protects personal information through the GlazingBot website (https://glazing-bot.com) and related services.
By using our website or interacting with GlazingBot, you agree to the collection and use of information in accordance with this policy.
1. Data Controller
THiNK! Creations Ltd is the data controller responsible for your personal data collected via https://glazing-bot.com.
2. What Information We Collect
We may collect and process the following types of information:
- – Name, email address, and contact information if you submit a form.
- – Technical information such as IP address, browser type, and device identifiers.
- – Usage data through Google Analytics and Facebook Pixel.
– Conversation content with GlazingBot, which is stored for performance, training, and customer access.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity on our website and hold certain information. This includes Google Analytics and Facebook Pixel.
These tools help us understand visitor behaviour, improve our services, and personalise content. You can manage or disable cookies through your browser settings.
4. How We Use Your Information
We use your information to:
- – Operate and maintain the GlazingBot website.
- – Respond to your enquiries or requests.
- – Monitor and analyse usage for performance improvement.
- – Enhance and train the GlazingBot service (using anonymised data).
5. Sharing Your Information
We do not sell your data. We may share information with trusted service providers to operate our website and services, such as analytics platforms and cloud storage providers.
We may also disclose data if required to comply with legal obligations.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- – Access, correct or delete your personal data.
- – Withdraw consent at any time.
- – Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy policies or practices.
9. Changes to This Policy
We may update this policy occasionally. The latest version will always be available at https://glazing-bot.com/privacy-policy
10. Contact
If you have any questions about this Privacy Policy, please contact us at privacy@glazing-bot.com.
Last updated: 29 July 2025