These Terms of Service (the “Agreement”) govern the use of the GlazingBot service provided by THiNK! Creations Ltd, a company incorporated in England and Wales (company number 13144028). By subscribing to or using GlazingBot, you (“the Customer”) agree to the following terms.
1. Definitions and Interpretation
- “GlazingBot” means the AI-powered chatbot developed by THiNK! Creations Ltd.
- “Customer” means the installer/retailer entering into this Agreement.
- “Consumer” refers to the end user or homeowner interacting with the bot.
- “Subscription Fees” means the monthly fees payable in advance by card.
- “Bot Output” refers to the conversational responses generated by GlazingBot.
- “Support Hours” means 09:00 to 17:30 Monday to Friday (UK time), excluding bank holidays.
2. Licence Grant
- THiNK! Creations Ltd grants the Customer a non-exclusive, non-transferable licence to use GlazingBot on their website.
- Use is limited to the agreed domain provided in the system under company website. The Customer must not copy, reverse engineer, or resell the Bot.
3. Subscription Fees and Payment Terms
- The service operates on a monthly card payment in advance.
- If payment fails or lapses, the Bot will immediately cease responding on the Customer’s website.
- No part-month refunds will be issued.
- Subscription fees are subject to change, notified ahead of the billing period by email.
4. Deployment and Access
- GlazingBot is provided via an embeddable code snippet.
- Customers are responsible for implementation. Additional assistance may be charged separately.
5. Data and Privacy
- GlazingBot does not use cookies and does not track users across pages or sites. This may change in the future with notice.
- All conversation data is collected and stored:
- – For access by the individual Customer; and
- – Anonymously, for training and improving the Bot.
- THiNK! Creations Ltd acts as Data Processor; the Customer is the Data Controller for their site.
- GlazingBot’s Data Processing Agreement has been shared here – https://glazing-bot.com/data-processing-agreement-dpa/
6. Consumer Interactions Disclaimer
- THiNK! Creations Ltd shall not be liable for any advice or response given by GlazingBot to consumers.
- The Customer is solely responsible for ensuring the suitability of the Bot’s use on their website.
7. Support and Maintenance
- Support is provided by email only during Support Hours.
- Updates and improvements are made at THiNK! Creations’ discretion.
8. Intellectual Property and Protection from Copying
- All IP rights in GlazingBot remain the sole property of THiNK! Creations Ltd.
- The Customer may not clone, adapt, or use the Bot or its responses to develop a similar tool.
9. Customer Obligations
- Customers must maintain valid payment details and lawful use of the Bot.
- All information provided for bot training must be accurate and up to date.
10. Limitations of Liability
- Liability is limited to the total Subscription Fees paid in the last 12 months.
- No liability for indirect, incidental, or consequential damages.
- THiNK! Creations Ltd is not responsible for bot outputs provided to consumers.
11. Termination
- Voluntary Termination
Either party may terminate this Agreement by giving not less than thirty (30) days’ written notice to the other. The service will continue until the end of the notice period, after which access will cease. - Immediate Suspension or Termination by THiNK! Creations Ltd
THiNK! Creations Ltd may, at its discretion, suspend or terminate the Customer’s access to GlazingBot with immediate effect if:- (a) the Customer fails to maintain valid payment details, or any payment becomes overdue;
- (b) the Customer engages in abusive, excessive, fraudulent, or otherwise unfair use of the service (including but not limited to materially exceeding normal usage patterns, automated querying, or misuse of API credits);
- (c) the Customer uses GlazingBot in breach of this Agreement or in a way that may damage, impair, or disrupt GlazingBot or its availability to others.
- Consequences of Termination
Upon termination or suspension:- (a) all rights granted to the Customer under this Agreement shall immediately cease;
- (b) THiNK! Creations Ltd may delete or disable access to Customer data, subject to any legal obligations to retain it; and
- (c) no refunds of Subscription Fees will be due for the remaining period of the subscription unless required by law.
- Survival of Terms
Sections relating to Intellectual Property, Confidentiality, Data and Privacy, Limitations of Liability, and Governing Law shall survive termination of this Agreement.
12. Force Majeure
- THiNK! Creations Ltd shall not be liable for service interruption due to events beyond its control.
13. Confidentiality
- Both parties agree to maintain the confidentiality of commercial and technical information.
- Bot training data will be anonymised for internal use.
14. Governing Law and Jurisdiction
- This Agreement is governed by English law.
- Any disputes will be settled in the courts of England and Wales.
15. General Provisions
- This Agreement constitutes the entire agreement between the parties.
- No partnership or agency relationship is created.
- THiNK! Creations Ltd may reference the Customer as a user unless Customer notifies otherwise in writing.